Privacy Policy

1. Introduction

Welcome to Fixpoint Facilities (“we”, “our”, “us”). We are committed to protecting and respecting your privacy. This policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website [website coming soon] (the “Website”) and use our services.

2. Information We Collect

We may collect and process the following personal data about you:

Personal identifiers
Such as your name, email address, postal address (if provided), and telephone number when you provide them (e.g., via contact forms, registration, enquiries).

Transactional or service-related information
If you purchase or request services from us, we may collect billing contact details, payment method information (processed through secure third-party processors), and service-related notes.

Technical and usage data
Such as IP address, browser type, operating system, referral source, pages visited, time spent on pages, and click-stream data.

Cookies and similar technologies
As described in our Cookies Policy.

Any additional information you provide
Including correspondence, surveys, feedback, or communication through any of our channels.

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide, operate, maintain, and improve the Website and our services.

• To register you as a user and manage your enquiries or service requests.

• To respond to your questions, comments, or requests.

• To send you updates, notices, or service-related messages.

• To send marketing communications (where you have opted in).

• To personalise your Website experience.

• To comply with legal, regulatory, or contractual obligations.

4. Legal Basis for Processing (UK/EU Users)

If you are located in the UK or EU, we process your personal data on the following bases:

• Performance of a contract, e.g., providing services you request.

• Your consent, e.g., for receiving marketing emails.

• Legitimate interests, such as improving services or ensuring Website security.

• Compliance with legal obligations.

5. Disclosure of Your Information

We may share your personal data with:

• Service providers or contractors, such as IT providers, hosting companies, payment processors, or subcontractors assisting with service delivery.

• Professional advisers, such as accountants or insurers.

• Law enforcement or regulatory bodies, if required by law.

• Parties involved in business changes, such as restructuring or sale of the business.

6. International Transfers

If your data is transferred outside the UK/EEA, we will ensure appropriate safeguards are in place such as Standard Contractual Clauses or other approved mechanisms.

7. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, to fulfil legal obligations, or to resolve disputes. After this period, data is securely deleted or anonymised.

8. Your Rights

Depending on your location, you may have the following rights:

• Access to your personal data.

• Correction of inaccurate or incomplete data.

• Erasure (“right to be forgotten”) in certain circumstances.

• Restriction or objection to certain types of processing.

• Data portability.

• Withdrawal of consent where consent is the basis of processing.

To exercise these rights, contact us at:
Email: Info@fixpointfacilities.com

9. Cookies and Tracking

Our Website may use cookies and similar technologies. Further detail is provided in our Cookies Policy.

10. Security

We implement appropriate technical and organisational measures to protect your data. However, no internet-based system is completely secure, and we cannot guarantee absolute security.

11. Links to Other Websites

Our Website may contain links to external websites. We are not responsible for their content or privacy practices.

12. Children’s Privacy

Our services are not intended for children under 16, and we do not knowingly collect data from them. If you believe we have done so, please contact us and we will delete the information.

13. Changes to This Privacy Policy

We may update this policy occasionally. The “Last updated” date at the top of this page indicates when changes were made.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Fixpoint Facilities
Website: www.fixpointfacilities.com
Email: Info@fixpointfacilities.com